How can we help?

After signup you land on your dashboard which shows:

- Your dedicated phone number
- A getting-started checklist
- Your call usage and trial countdown
- Quick links to customise your greeting, FAQs and calendar

Follow the checklist to be fully set up in under 10 minutes.

Your AI receptionist:

- **Answers every call** 24/7 with a natural human-like voice
- **Handles common questions** about your services, prices, opening hours, location
- **Books appointments** directly into your Google Calendar
- **Takes detailed messages** with caller name and reason for call
- **Sends notifications** via SMS or email when calls happen
- **Transfers complex calls** to a real person when needed
- **Provides transcripts** of every conversation in your dashboard

Yes. You configure your opening hours in Settings. Outside those hours the AI uses your out-of-hours greeting (e.g. "Thanks for calling - we are closed but I can take a message or book you in for tomorrow"). Bookings outside opening hours are still created in your calendar for the next available slot.

When the AI books an appointment, it:

1. Checks your Google Calendar (if connected) for free slots
2. Confirms the slot with the caller
3. Creates a calendar event with caller name, phone, and service
4. Sends an SMS confirmation to the caller (if Twilio is configured)
5. Logs the booking on your **Bookings** page

Bookings are also visible in the Calls page with a green "Booked" badge.

Go to **Settings**, scroll to the Calendar section, and click **Connect Google Calendar**. You will be redirected to Google to grant permission. Once connected, the AI can read your availability and book appointments directly into your calendar. Calendar booking is included on Pro and Enterprise plans.

Currently: Google Calendar (Workspace and personal Gmail accounts). Coming soon: Microsoft Outlook / 365, Apple iCloud Calendar, Calendly, Acuity, Cliniko, and other industry-specific systems.

When connected to Google Calendar, the AI checks free/busy data in real time. It only offers slots that are genuinely free, respects your working hours, and adds buffer time between appointments based on your settings.

Yes. In Settings -> Calendar, click **Disconnect**. The AI will continue to take messages but will no longer create calendar events.

Three plans plus a free trial:

- **Starter** - small businesses, up to 100 calls/month
- **Pro** - growing businesses, up to 500 calls/month, includes Google Calendar booking
- **Enterprise** - high volume, 2000+ calls/month, priority support, custom integrations

See /pricing for current monthly prices. All plans are month-to-month, cancel any time.

First check your **Bookings** page in the dashboard - if it is there, the booking succeeded but the calendar push failed. Common causes:

1. Google Calendar disconnected (reconnect in Settings)
2. Permissions revoked in your Google account
3. Wrong calendar selected

Reconnect Google Calendar from Settings and the AI will retry.