How can we help?

How does the free trial work?

Your 14-day free trial gives you full access to all features on the Starter plan. No credit card is required to start. You can upgrade to a paid plan at any time from the Billing section.

How do I upgrade or change my plan?

Go to the Billing section of your dashboard and click Manage Billing. This opens the Stripe billing portal where you can upgrade, downgrade or manage your subscription.

Can I cancel my subscription?

Yes, you can cancel at any time through the Billing section. Your service will continue until the end of your current billing period.

How does the 14-day free trial work?

You get full Starter plan access for 14 days. No credit card required. We will email you 3 days before your trial ends. To continue after 14 days, add a payment method in **Billing** and choose a plan. If you do nothing, your AI is paused (not deleted) and you can reactivate any time.

What plans are available?

Three plans plus a free trial:

- **Starter** - small businesses, up to 100 calls/month
- **Pro** - growing businesses, up to 500 calls/month, includes Google Calendar booking
- **Enterprise** - high volume, 2000+ calls/month, priority support, custom integrations

See /pricing for current monthly prices. All plans are month-to-month, cancel any time.

How do I upgrade or downgrade my plan?

Go to **Billing** in your dashboard and click **Manage Subscription**. You will be taken to the Stripe billing portal where you can switch plans, update your card, or cancel. Changes take effect at the start of your next billing period (or immediately for upgrades).

What happens if I exceed my call limit?

We will email you when you hit 80% of your monthly limit and again at 100%. Your AI keeps answering calls - we never cut you off mid-month. Overage calls are billed at a small per-call rate at the end of the month, or you can upgrade to a higher plan instantly.

Can I cancel any time?

Yes. Cancel from **Billing** -> Manage Subscription. Your service continues until the end of the current billing period - no early termination fees. Your call history stays available for 90 days in case you change your mind.

Do you offer a money-back guarantee?

If you are not happy in the first 30 days of a paid subscription, email peter@apps365.software and we will refund your last payment in full, no questions asked.

Are there any setup fees or hidden costs?

No. The monthly price covers everything: phone number rental, AI calls, transcription, dashboard, support. The only additional charge is per-call overage if you exceed your plan limit (clearly billed and capped to prevent surprises).