How can we help?

How do I set up my AI receptionist?

After signing up, your AI receptionist is automatically configured with the details you provided during onboarding. Your dedicated phone number is provisioned within a few minutes. You can then customise your greeting, FAQs and opening hours from the Knowledge Base section of your dashboard.

How long does setup take?

Most customers are live within 5 minutes. After signup we automatically:

1. Create your AI receptionist using your business details
2. Provision a dedicated UK phone number
3. Generate a starter knowledge base
4. Activate your dashboard

You can immediately call your number and test the AI.

What information do I need to sign up?

Just the basics:

- Business name and industry
- Your name and contact email
- Opening hours (you can adjust later)
- Optional: services you offer, transfer number for live handover

You can refine everything after signup from the Knowledge Base and Settings pages.

How do I update my business information?

You can update your business name, greeting message, transfer number and notification preferences from the Settings page. To update your FAQs and opening hours, use the Knowledge Base page.

What if the AI cannot answer a question?

If the AI does not know the answer, it politely says so and offers to take a message or transfer the call. You then see this in the call transcript. Add the answer to your Knowledge Base and the AI will know it for next time.

What is the Knowledge Base?

The Knowledge Base is where you tell the AI everything it needs to know about your business: services, prices, opening hours, FAQs, location, parking, payment methods, cancellation policy, etc. The more you add, the smarter and more useful the AI becomes.

How do I add an FAQ to the Knowledge Base?

Go to **Knowledge Base** in the dashboard. Click **Add Item**. Enter a question (how callers might ask it) and the answer (in your own words). Save. The AI uses these instantly on the next call - no retraining or downtime.

How many FAQs should I add?

Aim for 15-30 to start. Cover:

- Services and prices
- Opening hours and bank holidays
- Location, parking, accessibility
- Booking policy (deposits, cancellation, lateness)
- Payment methods accepted
- Anything you get asked weekly

Review your call transcripts regularly and add answers for any question the AI fumbled.

Can I customise the greeting?

Yes. In **Settings**, edit the Greeting field. Use your business name and a friendly tone. Example: "Good morning, Greenwood Dental Practice. How can I help you today?" The AI uses this every time it answers.

Can the AI speak in different languages?

The AI is currently optimised for British English. Multilingual support (Welsh, Polish, Punjabi, Urdu, French, Spanish) is on the roadmap for 2026.

My industry is not listed. Can you still help?

Absolutely. The AI is fully customisable through your Knowledge Base, so it can handle any UK SMB. The industry pages are just shortcuts. Sign up and tell us about your business in the onboarding wizard - we will tune the AI to your trade.

The AI gave wrong information on a call

Read the call transcript on the Calls page to see what was said. Then go to your Knowledge Base and either:

- Add the correct answer as a new FAQ
- Edit your business description / services if the issue was structural

The AI uses the updated information immediately on the next call.