How can we help?

How do I update my business information?

You can update your business name, greeting message, transfer number and notification preferences from the Settings page. To update your FAQs and opening hours, use the Knowledge Base page.

How do I change my notification preferences?

Go to Settings in your dashboard. You can choose to receive SMS notifications for each call, email notifications per call or as a daily digest, or turn notifications off.

How do I change my password?

Go to **Settings** in the dashboard, scroll to the Security section, and click **Change Password**. Enter your current password and new password. You can also use the **Forgot Password** link on the login page if you cannot remember it.

How do I update my notification preferences?

In **Settings** -> Notifications, choose how you want to be told about calls:

- **SMS per call** - text after every call
- **Email per call** - email after every call
- **Daily digest** - one email per day at 6pm
- **None** - just check the dashboard yourself

You can mix and match (e.g. SMS for bookings, email for everything else).

Can I have multiple users on one account?

Multi-user access is on the roadmap for 2026. For now, share the login among trusted staff. The audit log shows who did what.

How do I update my business name or details?

**Settings** in your dashboard. You can update your business name, owner email, transfer number, opening hours, and notification preferences. Changes take effect immediately.

How do I delete my account?

Email peter@apps365.software requesting account deletion. We will permanently delete all your data within 30 days, in line with UK GDPR.