How can we help?

How does the AI handle calls?

Your AI receptionist answers calls using the information you have provided - your business details, FAQs, opening hours and greeting message. It can answer common questions, take messages, and attempt to book appointments based on your configuration.

Can I see transcripts of calls?

Yes. Every call is logged in your dashboard under the Calls section. You can see the caller number, duration, outcome and a summary of the conversation.

What happens outside business hours?

Outside your configured opening hours, the AI will use your out-of-hours message. It can still take messages and provide basic information, letting callers know when you will be available.

Can I transfer calls to a real person?

Yes. You can set a transfer number in your Settings. When a caller requests to speak to someone, the AI will transfer the call to that number.