How can we help?

How do I set up my AI receptionist?

After signing up, your AI receptionist is automatically configured with the details you provided during onboarding. Your dedicated phone number is provisioned within a few minutes. You can then customise your greeting, FAQs and opening hours from the Knowledge Base section of your dashboard.

How long does it take to get my phone number?

Phone numbers are typically provisioned within 2-3 minutes of completing signup. If there is a delay, the system will retry automatically. You can check the status on your dashboard.

Can I keep my existing business phone number?

Currently we provision a new dedicated number for your AI receptionist. You can set up call forwarding from your existing number to route calls to your AI receptionist, or use the new number alongside your existing one.

How do I sign up for autoreceptionist.ai?

Click "Get started free" on the homepage. Enter your business name, email, and a password. Choose your industry and tell us a few details about your business. We will set up your AI receptionist and provision a dedicated UK phone number, usually within 2-3 minutes. No credit card required for the 14-day free trial.

How long does setup take?

Most customers are live within 5 minutes. After signup we automatically:

1. Create your AI receptionist using your business details
2. Provision a dedicated UK phone number
3. Generate a starter knowledge base
4. Activate your dashboard

You can immediately call your number and test the AI.

What information do I need to sign up?

Just the basics:

- Business name and industry
- Your name and contact email
- Opening hours (you can adjust later)
- Optional: services you offer, transfer number for live handover

You can refine everything after signup from the Knowledge Base and Settings pages.

Can I keep my existing business phone number?

Yes - you have two options:

1. **Forward your existing number** to your new AI receptionist number. Most providers (BT, Sky, Virgin) let you set this up in minutes.
2. **Use both** - publish your AI number for after-hours and overflow calls while keeping your main line for staff.

Number porting (transferring your existing number to us) is on the roadmap.

How do I test my AI receptionist?

Simply call the phone number shown on your dashboard. Speak naturally - ask about your services, opening hours, or try to book an appointment. The full transcript and audio recording will appear in your Calls page within seconds of hanging up.

What does a new customer see first?

After signup you land on your dashboard which shows:

- Your dedicated phone number
- A getting-started checklist
- Your call usage and trial countdown
- Quick links to customise your greeting, FAQs and calendar

Follow the checklist to be fully set up in under 10 minutes.

What is the free lost-calls audit?

It is a one-shot test where we call your business line 5 times over 24 hours from different numbers and at different times of day. We measure how many were answered, how long they rang, and roughly how much revenue you may be losing. You get a free PDF report by email. Start one at /audit.

Will the audit calls be annoying?

No - we hang up if a human answers and never speak. The whole point is to measure ring time and answer rate without disrupting your day. We also rate-limit so each business is only audited once per week.

Can I try the AI without signing up?

Yes. Click the 'Try the AI live' button on our homepage to start an in-browser voice conversation with our demo assistant. No signup, no credit card. Speak naturally and ask about pricing, features or how the AI would handle your callers.