How can we help?

My phone number is not working - what should I do?

Check the dashboard - it should show your number with a green status. If the number shows as inactive:

1. Wait 5 minutes (provisioning sometimes takes a few minutes)
2. Refresh your dashboard
3. Try calling the number from your mobile

If still not working, raise a support ticket and we will investigate within 1 working hour.

The AI gave wrong information on a call

Read the call transcript on the Calls page to see what was said. Then go to your Knowledge Base and either:

- Add the correct answer as a new FAQ
- Edit your business description / services if the issue was structural

The AI uses the updated information immediately on the next call.

I am not receiving SMS notifications

Check your Settings -> Notifications page. Make sure SMS is enabled and your mobile number is correct (UK format, e.g. 07123 456789). UK SMS delivery is normally instant - if you do not receive a test SMS within 2 minutes, raise a support ticket.

I cannot log in to my dashboard

Try the **Forgot Password** link on the login page. You will receive an email with a reset link valid for 1 hour. If the email does not arrive, check your spam folder. Still stuck? Email peter@apps365.software.

A booking did not appear in my Google Calendar

First check your **Bookings** page in the dashboard - if it is there, the booking succeeded but the calendar push failed. Common causes:

1. Google Calendar disconnected (reconnect in Settings)
2. Permissions revoked in your Google account
3. Wrong calendar selected

Reconnect Google Calendar from Settings and the AI will retry.