How can we help?

What is the Knowledge Base?

The Knowledge Base is where you tell the AI everything it needs to know about your business: services, prices, opening hours, FAQs, location, parking, payment methods, cancellation policy, etc. The more you add, the smarter and more useful the AI becomes.

How do I add an FAQ to the Knowledge Base?

Go to **Knowledge Base** in the dashboard. Click **Add Item**. Enter a question (how callers might ask it) and the answer (in your own words). Save. The AI uses these instantly on the next call - no retraining or downtime.

How many FAQs should I add?

Aim for 15-30 to start. Cover:

- Services and prices
- Opening hours and bank holidays
- Location, parking, accessibility
- Booking policy (deposits, cancellation, lateness)
- Payment methods accepted
- Anything you get asked weekly

Review your call transcripts regularly and add answers for any question the AI fumbled.

Can I customise the greeting?

Yes. In **Settings**, edit the Greeting field. Use your business name and a friendly tone. Example: "Good morning, Greenwood Dental Practice. How can I help you today?" The AI uses this every time it answers.

Can the AI speak in different languages?

The AI is currently optimised for British English. Multilingual support (Welsh, Polish, Punjabi, Urdu, French, Spanish) is on the roadmap for 2026.